ServiceNow Administrator Consultant

About the role

Magellan is seeking a ServiceNow Administrator Consultant to join its international consulting team. You will be responsible for the end‑to‑end administration, configuration and maintenance of the ServiceNow platform, supporting clients across various industries as they transform their IT operations.

Key responsibilities

• Administer, configure and maintain ServiceNow modules such as ITSM, CMDB, FSM, Catalog, Incident, Change and Problem.
• Manage platform updates, versioning, patching and compatibility checks.
• Ensure compliance and security of Access Control Lists (ACLs) and their evolution.
• Create and maintain workflows, Flow Designer processes and automations.
• Participate in the design and implementation of integrations with internal and external systems.
• Collaborate with developers, integrators, technicians and governance groups to validate functional and technical changes.
• Document projects, comment code and follow best‑practice development standards.
• Translate evolution requests into clear functional and technical specifications.

Required profile

• Master’s degree (Bac+5) from a university or engineering school.
• Strong analytical abilities to understand diverse use cases.
• Detail‑oriented, autonomous and able to adapt to different client contexts.
• Good written communication skills in English.

Required skills

• JavaScript development.
• ServiceNow platform administration.
• ServiceNow ITSM, CMDB and FSM modules.
• Flow Designer and workflow automation.
• ServiceNow application integration.

What we offer

• Opportunity to work in multidisciplinary teams on high‑impact transformation projects.
• Exposure to emerging technologies such as Generative AI and intelligent platforms.
• A people‑centered, enriching and fulfilling professional experience.