After-Sales Assistant

About the role

MEDINE Property, Sales & Leasing is looking for an After-Sales Assistant to provide administrative, coordination and customer service support for residential units after handover. The role covers the help desk, complaint handling, communication between homeowners and site teams, and assistance during handover periods.

Key responsibilities

• Support the After-Sales Co-ordinator with administrative and coordination tasks, including correspondence, schedules, trackers and filing, and prepare summaries and follow-up lists for defects, complaints and open tickets.
• Act as first point of contact for property owners and syndics, receive and log complaints and service requests via email, phone or the help desk system (HubSpot), issue help tickets and track them to closure.
• Identify urgent or emergency issues, liaise with site teams, contractors and consultants, and escalate unresolved or recurring issues with clear factual reporting.
• Assist during handover of residential units, including preparing documentation, checklists and snag lists, and guiding owners through after-sales channels.
• Maintain trackers for defects reported during the Defects Liability Period and Decennial Guarantee, monitor expiry dates and archive documentation on shared systems such as SharePoint.
• Compile reports on complaints, response times and outstanding issues, keep photographic and written records, and highlight recurring issues.
• Perform other administrative duties in the Sales / After-Sales department and support coordination during peak periods.

Required profile

• HSC or equivalent qualification.
• 1-2 years' experience in after-sales service, customer support, property management or a related administrative role.
• Very basic understanding of building defects, maintenance issues and construction terminology; no technical troubleshooting required.
• Strong organisational and follow-up skills, customer-focused approach and good written and verbal communication.
• Discretion, integrity and professionalism.