Butler Manager – Luxury Hospitality

About the role

The Butler Manager leads a dedicated team of butlers to deliver premium, personalized service to guests in luxury hotel, resort or cruise environments. This role ensures every guest interaction meets the highest standards of elegance, efficiency and discretion.

Key responsibilities

• Oversee the delivery of exceptional butler services, ensuring all guest requests are fulfilled promptly.
• Conduct embarkation inspections of VIP suites and supervise in‑suite arrival procedures to brand standards.
• Lead, coach, train and develop the Butler Team, fostering a culture of superior service performance.
• Mentor the Senior Butler, preparing them for future managerial responsibilities.
• Monitor and achieve brand‑defined performance targets and KPIs for the team.
• Collaborate with other hotel departments to coordinate seamless guest experiences.

Required profile

• Minimum two (2) years of Butler or guest‑facing experience in a luxury hotel, resort or cruise line.
• Professional Butler or luxury service certification (e.g., International Butler Academy) is an advantage.
• Previous shipboard experience is highly preferred.
• Fluent English (verbal and written) with excellent communication skills; additional languages such as French, Spanish, Italian, Russian, Mandarin, Arabic or Japanese are assets.
• Strong interpersonal and leadership abilities, capable of motivating a culturally diverse workforce.

Required skills