Host - German Language Specialist

About the role

The Host acts as the sole point of contact for guests at One&Only Le Saint Géran, providing personalized assistance from pre‑arrival through post‑visit. This role focuses on turning guest wishes into reality by coordinating with all resort departments and ensuring every request is fulfilled with precision and warmth.

Key responsibilities

• Introduce yourself to guests before arrival and create a tailor‑made itinerary for their stay.
• Schedule at least one daily meeting with each guest to review the day’s plan, gather feedback, and adjust requests.
• Use the GMH communication tool on a company‑issued smartphone to share guest preferences with colleagues and make them actionable.
• Assign amenities based on guest preferences and respond to incidents within 15 minutes.
• Handle negative feedback immediately, coordinating resolution through the ALICE system to ensure no guest leaves unhappy.
• Act as an ambassador for the One&Only brand, embodying its values and setting an example for colleagues.

Required profile

• Fluent German language skills (both spoken and written).
• Strong communication and interpersonal abilities.
• Experience in hospitality or guest‑service environments.
• Proactive, detail‑oriented, and able to anticipate guest needs.
• Ability to collaborate effectively with multiple resort departments.

Required skills

• Proficiency with the GMH communication platform.
• Experience using the ALICE incident‑management system.
• Comfort with handling a company‑issued smartphone for guest coordination.