Implementation Consultant

About the role

As an Implementation Consultant you will support customers throughout the Dayforce implementation lifecycle, from gathering requirements to post‑implementation support, working in a project‑based environment aligned with North American business hours.

Key responsibilities

• Participate in requirement‑gathering sessions and translate business needs into system configurations.
• Configure, test, troubleshoot, and deploy solutions, supporting go‑live activities.
• Work directly with customers and internal stakeholders to investigate issues and ensure successful project delivery.
• Apply technical knowledge, including SQL and XML, for troubleshooting, integrations, and implementation tasks.

Required profile

• 2–3 years of experience in consulting, implementation, or a similar customer‑facing technical role.
• Strong problem‑solving abilities and basic understanding of SQL and XML.
• Excellent customer‑facing communication and stakeholder management skills; bilingual ability is a plus.
• Willingness to work night shift (4:00 PM‑2:00 AM Mauritius time) and occasional weekends for critical project activities.

Required skills

• SQL
• XML