Vice President Corporate Secretarial

About the role

The Vice President Corporate Secretarial leads a team of Assistant Vice Presidents and oversees the delivery of corporate secretarial and administration services for Citco's Mauritius client portfolio. The role ensures compliance with internal policies, client agreements and regulatory requirements while driving client satisfaction and executing the company’s strategic objectives.

Key responsibilities

• Centralise client service delivery, monitor service levels, and ensure compliance with SLAs and KPIs.
• Lead issue resolution for escalated client or team matters and drive continuous improvement initiatives.
• Oversee profitability monitoring, invoicing accuracy and fee renegotiations for the portfolio.
• Manage client onboarding, off‑boarding and migration processes, ensuring all documentation is complete and compliant.
• Identify and lead projects that enhance efficiency, quality and business development for existing and prospective clients.
• Provide guidance, coaching and performance management to Assistant Vice Presidents and their teams.
• Participate in recruitment, resource planning and staffing optimisation.

Required profile

• Bachelor’s degree in a business‑related field.
• Minimum 6 years of experience in the financial services industry in Mauritius.
• Proven track record in client relationship management with institutional clients.
• Demonstrated ability to lead and develop teams or manage projects successfully.
• Fluent English communication skills.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint