Associate, Cost of Sales Operations – Investigations

About the role

Join Checkout.com as an Associate in Cost of Sales Operations, focusing on investigations of predicted scheme fees. You will own complex, high‑priority investigations from analysis through execution, delivering actionable insights that shape our payments business.

Key responsibilities

• Drive end‑to‑end execution of complex, high‑priority investigations of predicted scheme fees.
• Act as the primary subject‑matter expert in working groups, leading discussions on bulletin requirements, root‑cause analysis, and improvement proposals.
• Communicate proactively with stakeholders to set realistic expectations.
• Own the full lifecycle of investigations, demonstrating autonomy and self‑motivation.
• Create reporting metrics and dashboards to support managerial decision‑making.
• Adapt quickly in a fast‑paced environment, managing competing priorities and tight deadlines.
• Formulate data‑backed recommendations for leadership and cross‑functional teams.
• Contribute to strategic planning and roadmap development for scheme‑fee investigations.
• Track regulatory shifts and emerging trends in the global payments landscape.
• Promote a culture of engagement, continuous learning, accountability, and collaboration.
• Develop and maintain SOPs, internal documentation, and the knowledge repository.
• Apply modular analysis to financial investigations, explaining performance fluctuations and merchant impact.

Required profile

• Strong analytical mindset with experience in financial investigations or payments operations.
• Excellent communication and stakeholder‑management skills.
• Ability to work independently and thrive under pressure.
• Proactive attitude toward industry trends and regulatory changes.
• Commitment to continuous improvement and knowledge sharing.

Required skills