Reservations Specialist

About the role

Constance Hospitality Management Ltd, based in Mauritius and supporting its hotels and resorts across the Indian Ocean, is looking for a Reservations Specialist. You will handle reservations from contracted and non-contracted travel agents and tour operators, ensuring a smooth booking process and strong partnerships while helping maximise revenue.

Key responsibilities

• Handle reservations from contracted and non-contracted travel agents and tour operators, answering enquiries by phone, email or other channels and communicating property availability accurately
• Verify arrival documents and rooming lists
• Provide professional customer service to partners and guests, paying attention to special requests and preferences
• Identify opportunities to sell higher room categories and additional services and amenities
• Use the Opera Cloud reservation system to process bookings and keep accurate records
• Follow company policies for TA/TO bookings and collaborate with Front Office, Sales, Marketing & Revenue and the reservations team
• Resolve issues promptly and escalate complex matters to the Assistant Reservations Manager or Reservations Manager
• Carry out other duties assigned by the Head of Department

Required profile

• Higher education qualification equivalent in hospitality or a related field
• Previous experience in a reservations department of a 4- or 5-star hotel or a central reservation office
• English and French, spoken and written
• Excellent time management, organisation, telephone skills and attention to detail in a fast-paced environment
• Positive attitude, good communication skills and commitment to high-quality guest service

Required skills

• Familiarity with online travel agency bookings
• Knowledge of Opera
• Knowledge of SynXis is an advantage
• Knowledge of LQA Reservations Standards is an advantage

What we offer

• Free daily meals and a gym facility at the office
• Transportation programme to work
• Insurance and pension package
• Flexitime
• International career opportunities within a luxury hospitality group