Senior Payments Administrator

About the role

The Senior Payments Administrator ensures efficient, accurate and timely execution of payment processes within the Client Services Support function. Acting as a subject‑matter expert, the role handles escalations, complex transactions and drives process optimisation while supporting junior team members.

Key responsibilities

• Prepare and execute payments using the core database and banking platforms.
• Collaborate with client teams to meet service‑level agreements for payment delivery.
• Lead, coach and develop Junior Payment Administrators, providing training and mentorship.
• Maintain accuracy and compliance of all payment transactions against internal policies.
• Produce regular reports, trackers and dashboards for the reporting manager.
• Identify and implement efficiency improvements and process developments.
• Escalate issues, provide independent viewpoints and ensure clear communication across teams and stakeholders.

Required profile

• Minimum 5 years of experience in payments, trust or funds administration.
• Strong commercial focus with experience running a payment team.
• Excellent relationship‑management skills and ability to work under pressure.
• Highly organised, detail‑oriented and capable of delivering in time‑sensitive environments.

Required skills

• Proficiency with core payment databases and banking platforms.
• Ability to generate reports, dashboards and performance trackers.