Assistant Level 1 – Cards Issuing

About the role

The Assistant Level 1 – Cards Issuing supports clients with card‑related services such as activation, upgrades, new offers and credit‑limit adjustments, ensuring all applications are accurate and compliant.

Key responsibilities

• Contact clients to assist with card activation, upgrades, new card offers and credit‑limit increases.
• Review and validate new card applications for accuracy and policy compliance.
• Deliver a professional, friendly and customer‑centric service experience.
• Make outbound calls for issuing campaigns, including sales follow‑ups and declined‑transaction outreach.
• Handle client queries, issues and complaints, escalating when necessary.
• Apply knowledge of card and payment products while assisting clients.
• Use card management systems and e‑forms accurately.
• Collaborate with team members and internal stakeholders to meet deadlines.
• Support issuing initiatives, campaigns and business activities as required.
• Assist at service counters and in back‑office operations when needed.

Required profile

• Higher School Certificate or equivalent qualification.
• Two years of experience in a similar role or industry is an advantage.
• Strong verbal communication and confidence when engaging with clients.
• Clear and professional email writing skills.
• Good working knowledge of Microsoft Office and ability to learn new systems.
• Customer‑focused, organised and attentive to detail.
• Positive team player with a collaborative approach.

Required skills

• Microsoft Office