Restaurant Supervisor

About the role

The Restaurant Supervisor oversees the daily operations of the restaurant during assigned shifts at One&Only Le Saint Géran, Mauritius, ensuring exceptional guest service and the highest standards of food and beverage service. The role supervises and supports the restaurant team, ensures adherence to company standards, and helps management achieve operational and financial objectives.

Key responsibilities

• Supervise and coordinate daily restaurant operations during assigned shifts
• Greet, seat and attend to guests promptly and professionally; monitor service standards and handle guest complaints and service recovery
• Conduct daily briefings and communicate operational updates to the team
• Supervise, motivate, coach and support waiters, hosts and other staff, including monitoring grooming, punctuality and adherence to standards
• Ensure tables are properly set and maintained, and coordinate with the kitchen for smooth food service
• Monitor reservations, guest preferences, allergies and special requests, and assist with scheduling and duty allocation
• Keep the restaurant, service stations and equipment clean and maintain stock levels of equipment, linen and supplies
• Ensure accurate billing, cash handling and payment procedures
• Assist in training and onboarding new employees and support the Restaurant Manager with administrative tasks and reporting
• Promote menu items, special offers and upselling opportunities, and attend departmental meetings and training sessions
• Ensure compliance with HACCP, food safety, health and safety and company policies

Required profile

• HSC or equivalent
• Diploma in Hospitality Management, Food & Beverage or a related field is an advantage
• Valid Food Handler's Certificate
• Minimum 2 years of experience in a supervisory role in a restaurant, hotel or resort environment