Valet - Guest Room Cleaning

About the role

One&Only Le Saint Géran, a luxury resort on a private peninsula in Mauritius, is looking for a valet to clean, supply and provide services for guest rooms, suites, guest corridors and garden borders according to hotel standards. The role also supports guest requests so that guest satisfaction is maintained. It follows a rotating roster including morning, afternoon, evening and overnight shifts, as well as weekends and public holidays.

Key responsibilities

• Attend duty on time in correct uniform and well-groomed, attend the daily briefing and follow the resort's key control policy.
• Receive the daily task sheet from the HKP office and use and maintain chemicals, supplies and equipment as per resort standards.
• Clean guest corridors, garden borders and empty ashtrays; fill pantries with the required linen stock and clear them, emptying garbage and bringing down soil linen.
• Clean and replenish linen in guest rooms, ask the butler to open rooms needing service, and inform the butler when rooms are ready.
• Prepare the cleaning service bag for the next day and complete the daily task control sheet.
• Report tool malfunctions, incidents, guest room issues, lost and found articles, safe issues and unusual guest behaviour to the supervisor.
• Know the layout of guest rooms, corridors and HK storage spaces, follow health and safety policies, attend required training and carry out other duties asked by the manager or HOD.

Required profile

• Strong interpersonal, organizational and communication skills.
• Ability to work unsupervised and a strong customer focus.
• Physical ability to lift, move and bend repeatedly and stand for most of the shift.